Our team
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Jane has 30 years of experience working in the field of design. A one-time leader of the Estonian Design Center, she has worked as a design lead, service designer and design thinking trainer since 2017. This experience has given Jane faith and experience in the process of design thinking and co-creation.
Sustainable and circular design is close to Jane's heart. She has trained to understand, influence and change consumer behaviour, encourage circular thinking and develop sustainable services and products.
Jane graduated cum laude from the Applied Behavioural Science Master's program at the University of Tartu (2024) and has an MBA from Concordia International University (2000).
Jane is a keen ceramicist in her spare time, always finding new ways to make her objects even more delicate.
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Merle Liisu has over 25 years of international process design and change management experience. She has created the logistics department at the start-up company MicroLink, optimised the supply chain work processes at the pharmaceutical company GlaxoSmithKline in the Eastern European head office in London, worked as a customer service director at the Tallinna Vesi and as the head of the business process development department at Swedbank.
She was a global strategic HR partner for C-level managers at Microsoft, designing the framework and cultural space in the organisation.
Merle Liisu has an MBA in international business management at the Estonian Business School. She is currently attaining the Applied Behavioural Science Master’s program at the University of Tartu.
Estonian folk dance is Merle Liisu's passion. She is currently practicing for the XXVIII Song and XXI Dance Festival.
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With over 30 years of design experience behind him, Dan Mikkin was one of the service design pioneers in Estonia back in 2009.
Today he’s focused on consulting and leading service and product development in big organisations. Subsequently, he’s also mentoring in-house development teams. He has worked for the past few years on e-Residency, Estonian state’s global programme.
As an educator, he tackles service design projects with Interaction Design MA students at the Estonian Art Academy, teaches creative entrepreneurship at the Baltic Film, Media and Arts School.
A cycling aficionado. As a photographer, has a number of personal exhibitions to account for.
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As a service designer with 5 years of experience in consulting, Maarja is all about bringing clarity to complex ideas. Through co-creation with clients, she develops structured solutions and processes by applying the principles of human-centered design.
Previously, Maarja guided teams across the cultural, medical, banking, industrial, and public sectors through change processes at Miltton consultancy. She has also led participant experiences in leadership development programs.
Maarja holds a Bachelor's degree in Economics from the University of Tartu and is currently pursuing a Master's degree in Service Design Strategies & Innovations.
When she’s not co-creating on client or university projects, she’s either cooking to the tune of a podcast or organizing themed gatherings for her friends.
Our Values
Be kind
We are kind to ourselves, each other and everyone we meet on our journey. Being kind means trust, respect and care.
Look for challenges
The world is changing on many levels with increasing speed. We see it as a challenge that can be tackled with co-creation, bringing out the best in human intelligence. Every day we learn something new. Together.
Don’t waste
We aim at designing out waste, applying this mindset to our own operation as well. It involves renting co-working spaces, less but well structured meetings, using public transport and cycling. It also means that our customers’ key resources—time and money—are well spent.